Questions & Service

Questions, Service & Shop Information

Have a question about your sewing machine or our services? We’re happy to help. If you’re ready to have your machine serviced, open a Repair Ticket to get started.

Our Shop

My Sewing Mechanic

Round Rock, Texas

My Sewing Mechanic operates from a dedicated, fully equipped home-based workshop in Round Rock. Our shop is set up specifically for sewing machine maintenance and repair, with the professional tools, equipment, and workspace needed to properly diagnose and service your machine.

Drop-off and pickup are available by appointment only

General service area covering Round Rock and the surrounding area, centered near Forest Creek

General service area shown — the exact drop-off address will be provided when your machine is ready to be checked in.

Have a Question?

Have a general question? Contact us and we’ll be happy to help. Whether you’re asking about your machine, choosing a service, or wondering what to expect, we’ll help you figure out the right next step.

Ready for Service?

Open a Repair Ticket to provide your machine details and tell us what service you’re requesting. Our technician will review your ticket for approval. Once approved, it will be added to the service waitlist in the order it was received.

Open a Service Ticket