Legal
Privacy Policy
Last Updated: October 13, 2026
My Sewing Mechanic (“we,” “us,” or “our”) is a home-based sewing machine repair and service business in Round Rock, Texas. This Privacy Policy explains what information we collect, how we use it, and when we share it when you visit mysewingmechanic.com or request service.
Information We Collect
When you submit a service, quote, or scheduling form, we may collect:
- Your name and contact information, such as your email address and phone number.
- Your service address for scheduling.
- Your pickup or delivery address if you choose that service after it becomes available.
- Information about your sewing machine, such as its make, model, condition, reported problem, and approximate value.
- Appointment, service, and payment information related to your request.
We collect this information through forms provided by Zoho Forms and Zoho Bookings.
Payments are processed through Zoho Bookings using PayPal as the payment gateway. We do not directly collect or store your full credit card number. Zoho and PayPal handle payment information through their systems. We may receive payment confirmations and transaction records needed to manage your service and business records.
How We Use It
We use your information to:
- Review service requests and prepare quotes.
- Create and manage repair tickets.
- Contact you about your machine, service, appointment, or payment.
- Schedule and provide repair and maintenance services.
- Coordinate pickup and delivery if you select that service after it becomes available.
- Maintain business, payment, and tax records.
- Protect our systems and comply with legal obligations.
We keep personal information for as long as reasonably needed for these purposes, including maintaining business records, resolving disputes, and meeting legal requirements. When information is no longer needed, we delete or de-identify it when reasonably possible.
How We Share It
We do not sell your personal information.
We use Zoho One business tools, including Zoho Desk, Forms, Bookings, Sites, Books, and Mail, to manage service requests, scheduling, records, and communications. These providers process information through their systems to provide services to us and may handle information under their own privacy policies.
If pickup and delivery becomes available and you choose it, we may share the information needed to complete the service—such as your name, contact details, pickup and delivery addresses, and relevant machine information—with our courier partner.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.
Cookies
Our website uses a cookie consent banner. Cookies may be used for basic website functions, such as helping the site operate properly or remembering your preferences.
We do not currently use third-party analytics or advertising trackers such as Google Analytics or Meta Pixel. If we add analytics or advertising tools in the future, we will update this policy and the cookie notice as appropriate.
You can also manage cookies through your browser settings. Disabling cookies may affect some website functions.
Data Security
We use reasonable safeguards intended to protect the information we handle. We also use established service providers for forms, scheduling, business records, communications, and payment processing.
No method of transmitting or storing information is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or lost.
Your Rights
You may email us to request that we correct inaccurate information or delete information we no longer need. We may ask you to verify your identity before acting on a request.
We may need to keep certain information for completed transactions, business or tax records, legal obligations, or resolving disputes. Information held by Zoho, PayPal, or another service provider may also be subject to that provider’s own retention practices.
If applicable law gives you additional privacy rights, you may contact us to make a request.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take reasonable steps to delete it.
Changes to This Policy
We may update this Privacy Policy as our business or data practices change. The updated version will be posted on this page with a revised “Last Updated” date.
If we add a service or technology that materially changes how we collect or use personal information, we will update this policy before or when that change takes effect.
Contact Us
For questions about this Privacy Policy or to request a correction or deletion, email:
Governing Law
This Privacy Policy is governed by the laws of Texas, except where another law applies.