How Service Works
What to Expect, Start to Finish
A clear process from start to finish. Here's what to expect from your first request to the day your machine is ready to come home.
Request a Quote
Not sure what you need, or want a price before committing? Send us your machine's make, model, and what you'd like done — we'll follow up with a quote.
Open a Repair Ticket
Already know you're ready for a Diagnostic or Full Service? Open a ticket and we'll get the process started right away.
1
We Review Your Request
We check that your machine and the issue are a fit for what we do — quote requests and repair tickets alike.
2
In Line
Once your machine is approved for service, your machine joins our service queue — first-come, first-served.
3
Check In
Once you reach the front of the line, we will schedule your drop-off.
4
In Service
Your machine will undergo our initial testing and service.
5
Checkout
Once your machine has cleared the bench, we will schedule for you to pickup your machine.
Clear Communication
We'll keep you updated at each step.
Upfront Approval
No extra work is done without your OK.
Quality Service
Backed by our 60-day labor warranty on Full Service jobs.
Status Portal
Track your ticket's status online, any time.
Your Repair, In Full View
See Every Step, from Waitlist to Checkout
Every service ticket includes access to a live status portal built around the way your repair moves through our shop. Enter your ticket number and PIN to see your machine's current stage and what happens next. From waitlist to checkout, your progress is just a few clicks away, no account, no phone calls, no chasing updates.
Check Your Status